✅ Automatic Refund Guarantee
If our AI processing system fails to complete your case analysis for any technical reason, you will automatically receive a full $50 refund within 2 minutes. No questions asked. No manual request needed.
1. Automatic Refund Trigger
You are entitled to an automatic full refund if:
- Our AI processing system encounters a critical technical error
- OCR extraction fails on all documents
- Transcription services are unavailable or fail
- The system cannot generate your analysis report
- Any other technical failure prevents completion of your case analysis
2. Refund Processing
Our automated refund system works as follows:
- Detection: System automatically detects processing failures
- Instant Processing: Refund is initiated immediately (within 2 minutes)
- Stripe Processing: Refund is processed through Stripe payment platform
- Bank Timeline: Funds typically appear in your account within 5-10 business days (depending on your bank)
- Email Notification: You'll receive an email confirming the refund
3. Non-Refundable Situations
Refunds are NOT provided in the following cases:
- Successful Processing: Your case was successfully analyzed and results were delivered
- User Error: Incorrect files uploaded (empty ZIP, wrong file types, corrupted files)
- Buyer's Remorse: You changed your mind after successful processing
- Dissatisfaction with Results: You disagree with the AI analysis findings (our analysis is informational, not guaranteed outcomes)
- Partial Success: Some documents were processed successfully, even if others failed
4. What Counts as "Successful Processing"?
Processing is considered successful if the system:
- Extracts text from at least one document via OCR
- Transcribes at least one audio/video file (if applicable)
- Generates a chronology (even if minimal)
- Produces a legal analysis report
- Delivers results via secure download link
5. Manual Refund Requests
If you believe you are entitled to a refund that was not automatically issued, you may request a manual review:
- Email: [email protected]
- Subject Line: "Refund Request - Case [Your Case ID]"
- Include: Your email, case ID, payment receipt, and reason for refund request
- Response Time: We will review and respond within 48 hours
6. Disputed Charges
Before initiating a chargeback with your credit card company, please contact us first. Chargebacks can result in account suspension and additional fees. We are committed to resolving all payment disputes fairly and promptly.
7. File Upload Issues
If you encounter errors during file upload (before processing begins), please contact us immediately. We can:
- Extend your upload time window
- Assist with file format or size issues
- Issue a refund if upload is not possible due to system issues
8. Partial Refunds
Partial refunds are NOT available. Our service is a flat $50 fee for complete case analysis. If the system fails, you receive a full refund. If it succeeds (even partially), no refund is issued.
9. Refund Timeline Examples
Scenario 1 - Technical Failure:
- Payment at 10:00 AM
- Upload at 10:05 AM
- System failure detected at 10:10 AM
- Automatic refund issued at 10:12 AM
- Email notification sent immediately
- Funds return to bank in 5-10 business days
Scenario 2 - Successful Processing:
- Payment at 2:00 PM
- Upload at 2:05 PM
- Processing completes at 2:20 PM
- Results delivered via email at 2:22 PM
- NO REFUND (successful completion)
10. Quality Guarantee vs. Refund Policy
Our refund policy covers technical failures, not subjective quality assessments. While we strive for accurate and comprehensive analysis, AI-generated content may contain errors or omissions. This does not qualify for a refund if processing completed successfully.
11. Contact for Refund Questions
If you have questions about our refund policy or need assistance with a refund issue:
Email: [email protected]
Subject: "Refund Policy Question"
Response Time: Within 24-48 hours